THE READING ROOM
News, insights and views from our team of seasoned Spa Business experts

EMOTIONAL INTELLIGENCE IN LEADERSHIP
The ability to monitor our own and other people’s emotions and alter our behaviours and leadership style accordingly is more important than ever.
There is a fine line between managing your emotions and masking them, leadership during this period and for the foreseeable future requires us to be the master of emotional management but also be as transparent and honest as possible.